Privacy Policy

1. Introduction

MyVetPal ("we," "our," or "us"), operated by Dean I.T. Services, is a comprehensive practice management system designed specifically for veterinary clinics and practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using MyVetPal, you agree to the collection and use of information in accordance with this policy. MyVetPal enables veterinary clinics to manage patients (pets), appointments, clients, billing, inventory, and related practice management functions.

2. Information We Collect

2.1 Authentication Information

When you sign in using Google OAuth authentication through Auth0, we collect:

• Your Google account email address
• Your Google account profile name
• Your Google account profile picture URL
• Your Google account unique identifier
• OAuth tokens necessary for authentication (managed securely by Auth0)

2.2 Account and Profile Information

We collect information you provide when creating and managing your MyVetPal account:

• Full name and contact information
• Veterinary clinic name and business information
• Professional credentials and license information
• Clinic addresses and contact details
• Subscription and billing information

2.3 Client and Patient (Pet) Data

As a practice management system, MyVetPal stores data related to your veterinary clinic's operations:

• Client (pet owner) information and contact details
• Patient (pet) information, species, breed, and medical history
• Appointment records and treatment notes
• Vaccination and medication records
• Client files, documents, and correspondence

2.4 Financial Information

We collect financial data necessary for practice management:

• Invoice information and billing records
• Expense tracking data
• Cash flow records
• Payment and subscription information

2.5 Usage and Technical Information

We automatically collect certain information when you use MyVetPal:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Date and time of access
• Error logs and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our practice management services
• To authenticate and manage user accounts through Google OAuth
• To process and manage your clinic's patients, appointments, and financial records
• To communicate with you about your account, services, and support requests
• To send important notices regarding changes to our services or policies
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and respond to lawful requests
• To analyze usage patterns and improve user experience

4. Google OAuth Integration

MyVetPal uses Google OAuth authentication services provided through Auth0. When you choose to sign in with Google:

• You will be redirected to Google's authentication service
• Google will ask for your permission to share certain profile information with MyVetPal
• We receive only the information you authorize Google to share
• Google OAuth tokens are securely managed by Auth0 and are not stored directly by MyVetPal
• You can revoke Google's access to your account at any time through your Google account settings

The use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Data Sharing and Third-Party Services

5.1 Third-Party Service Providers

We work with trusted third-party service providers to operate MyVetPal:

• Auth0: For authentication and identity management services, including Google OAuth integration
• Google: For OAuth authentication services and user profile information
• Cloud Storage Providers: For secure data storage and backup services
• Hosting and Infrastructure: For application hosting and database services

These service providers are contractually obligated to protect your information and use it only for the purposes specified in our agreements with them.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Compliance with court orders, subpoenas, or legal processes
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Compliance with applicable laws and regulations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure authentication through Auth0 with OAuth 2.0 protocols
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. User Rights

You have the following rights regarding your personal information:

7.1 Access

You have the right to access the personal information we hold about you through your account settings or by contacting us.

7.2 Correction

You can update and correct your account information at any time through your MyVetPal account settings.

7.3 Deletion

You may request deletion of your account and associated data by contacting us. Note that certain information may be retained as required by law or for legitimate business purposes.

7.4 Data Portability

You have the right to request a copy of your data in a machine-readable format.

7.5 Objection and Restriction

You may object to certain processing of your information or request restriction of processing under applicable data protection laws.

8. Cookies and Tracking Technologies

MyVetPal uses cookies and similar tracking technologies to enhance your experience:

• Authentication Cookies: Required for maintaining your login session
• Preference Cookies: To remember your settings and preferences
• Analytics Cookies: To understand how you use our service and improve functionality
• Security Cookies: To protect against fraudulent activity and ensure system security

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of MyVetPal.

9. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specifically:

• Account information is retained while your account is active and for a reasonable period after account closure
• Patient and client data is retained according to your clinic's data retention policies and applicable legal requirements
• Financial records are retained as required by applicable accounting and tax laws
• Authentication data is retained only as long as necessary for account security

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

10. Children's Privacy

MyVetPal is a B2B service designed for veterinary clinics and professionals. Our service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using MyVetPal, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice within the MyVetPal application

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-specific inquiries, please include "Privacy Policy Inquiry - MyVetPal" in the subject line of your email.